Return Policy

We accept returns for defective products within 5 days of delivery. To be eligible for a return, the following conditions must be met:

• The product must be defective or malfunctioning.
• The product must be unboxed and unused.
• The original packaging, including manuals and accessories, must be returned with the product.

Return Process:

1. Contact Us: To initiate a return, please contact our customer service team within 5 days of receiving your order. You can reach us by email at [email protected] or by phone at [phone number (optional)].
2. Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the product.
3. Return Shipping: You are responsible for covering the return shipping costs. We recommend using a trackable shipping method with insurance for your protection.
4. Return Inspection: Once we receive the returned product, we will inspect it to confirm it meets the return criteria.
5. Refund: If the return is approved, we will credit your account with the full purchase price of the defective product.

Cancellation Policy:

• Before Shipment: You can cancel your order without penalty if it has not yet shipped. Please contact us as soon as possible if you wish to cancel your order.
• After Shipment: Unfortunately, we cannot cancel orders once they have been shipped.

Return Courier Charges:

The customer is responsible for paying the return shipping costs. We recommend using a trackable shipping method with insurance for your protection.

Additional Information:

• We reserve the right to reject returns that do not meet the above criteria.
• This policy does not apply to products that are damaged due to misuse, neglect, or normal wear and tear.

Contact Us:

If you have any questions regarding our cancellation and refund policy, please don't hesitate to contact us. We're here to help!