Shipping Policy
Thank you for choosing Winx India! We offer a variety of shipping options to ensure you receive your order quickly and conveniently. This policy outlines the shipping charges, modes, delivery times, and damage handling procedures.
Shipping Charges:
- Minimum Order: A minimum shipping charge will be applying to all orders.
- Per Kilogram Rates: After the first kilogram, shipping costs are based on weight and distance.
- Air: Rs. 100 per kilogram will be charged on a minimum of 1kg product throughout India.
- Train: Rs. 60 per kilogram throughout India.
Shipping Modes:
We offer three shipping modes to cater to different needs:
- Air: The fastest option, ideal for urgent deliveries (Rs. 100 per kg).
- Train: A reliable and cost-effective choice for most locations (Rs. 60 per kg).
- Surface: The most economical option for non-urgent deliveries (Rs. 40 per kg, longer delivery times).
The specific mode chosen for your order might depend on your location, the weight of your package, and your selection at checkout.
Delivery Times:
Estimated delivery times vary based on the chosen shipping mode and distance:
- Air: 2-5 business days
- Train: 3-7 business days
- Surface: 5-10 business days (longer transit times possible)
Please note that these are estimated timeframes and may vary depending on factors beyond our control, such as:
- Order processing time
- Public holidays
- Remote locations
You will receive a tracking number with your shipment notification, allowing you to monitor its progress, tracking number will be activating within 48 hours.
Damages:
To ensure a smooth resolution process for any damaged items received, kindly follow these steps:
Record a Video: Upon receiving your package, record a video of yourself opening the box. This video should capture the undamaged packaging seal and the condition of the items upon opening.
Contact Us: If you discover any damage to your order, please contact our customer service team immediately. You can reach us by email at info@winxindia.com or by phone at +91-33-2667 0033
(Call between 10 AM to 7 PM)
Investigation: We will investigate the issue based on your report and the video evidence you provide.
Replacement: Depending on the nature of the damage and availability of the item, we will offer you a replacement.
Additional Information:
We reserve the right to choose the most appropriate shipping method for your order based on weight, value, and destination, particularly for orders with mixed shipping mode preferences.
We are not responsible for any delays or customs fees incurred during international shipping (if applicable).
Contact Us:
If you have any questions regarding our shipping policy or require assistance choosing the best shipping option for your needs, please don't hesitate to contact us. We're happy to help!
Note: Shipping Cost & Delivery Time may be change at any time.
